FAQ’s

Where do I collect my items from?

You can collect from the school reception, after your email to confirm it has been dropped off.

How long will delivery take?

If your product is in stock, it will be delivered to the school reception the following Monday.

What if my product is out of stock?

If your product is out of stock, it might take up to 3 weeks to deliver. If you need it sooner, there will be an additional express charge.

I have selected initials on my product, where do I tell you what these are?

When you have selected your product and finished shopping, proceed to checkout. When entering your billing details there is an ‘additional information’ box. Please put your child’s initials in there, along with child’s form. EG ‘JS’ Foxes. Please note, it is only characters embroidered, not the dots in the middle.

Do you accept returns?

Of course, we will accept any returns in the packaging and with the labels attached. Unfortunately we cannot accept returns if the product has been personalised with initials.

Can I try them on?

Samples will be left in reception for children to try on and we will throughout the year offer a ‘try on’ event.